Terms of Service

1. About Give Time

Give Time provides volunteer management software to UK museums and cultural organisations. These terms govern your use of the Give Time platform, including the web application and any associated services. By creating an account or submitting an application, you agree to these terms.

2. Your account

• Invitation only: accounts are created by invitation from a museum administrator, following a successful application. You may not create an account without an invitation.
• Credential responsibility: you are responsible for keeping your password secure and for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access.
• One account per person: you may not create multiple accounts or transfer your account to another person.
• Accurate information: you agree to provide accurate, current, and complete information and to keep it up to date.

3. Acceptable use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any regulations
• Attempt to gain unauthorised access to any part of the service or its infrastructure
• Interfere with or disrupt the integrity or performance of the service
• Transmit any harmful, offensive, or disruptive content
• Reverse-engineer, decompile, or attempt to extract the source code of the platform
• Use automated tools to scrape, crawl, or otherwise access the service in bulk

4. Data processing

Your use of Give Time involves the processing of personal data. Please read our Privacy Policy for full details of what data we collect, how we use it, and your rights.

For museum administrators and organisations, a Data Processing Agreement (DPA) governs our processor relationship. You can review our standard DPA at give-time.org/dpa.

5. Service availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free access. We may suspend the service temporarily for maintenance, updates, or reasons beyond our control. We will endeavour to give reasonable advance notice of planned maintenance where possible.

6. Limitation of liability

To the fullest extent permitted by law, Give Time shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the service.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

7. Termination

Either party may terminate this agreement at any time. Museum administrators may deactivate your account. When your account is deactivated, any upcoming shift assignments will be cancelled and you will be notified by email. You may request account deletion by contacting us.

On deactivation, your data is retained under legitimate interest for up to 3 years for operational reporting purposes (see our Privacy Policy for the full retention schedule). You may request immediate deletion at any time. After 3 years of inactivity, your data is automatically and permanently removed. Audit logs are retained for 7 years as required by law.

8. Contact

If you have any questions about these terms, please contact us at hello@give-time.org.